Is there a reason I should pick a lower dialer speed (2) vs. 10?
@DaisyChung I normally choose my dialer speed based off my connect rate. So the lower the connect rate, the higher my parallel count. The higher my connect rate, the lower my parallel count.
The point is that you want to find a count that gives you high efficiency results, without sacrificing your target customer experience. For example, if I had a 11% connect rate, I would not want to dial 10 in parallel because I could be hanging up on another prospect every time I get connected.
I have roughly a 5% connect rate and I usually choose 3 or 4 parallel calls.