-Do calls only fail when a prospects number is bad? or are their other reasons a call could fail?
Hi @Jeremy thanks for reaching out!
-Calls could fail due to the prospects carrier along a multitude of other reasons.
-If a call fails in Orum 3 times, we auto-grey it out and it won’t be dialed. Best practice on failed calls is to call from your cell or another line, if it’s also giving you out of service tones, mark it red in Outreach